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Terms & Conditions


Seasonal Service Agreement

Effective: April 1, 2025 – October 31, 2025

Upon commencement of this Service Agreement (the “Agreement”), Yardly (“the Contractor”) and the customer (“the Client”) agree as follows:


1. 24-Hour Satisfaction Guarantee

We take every measure to ensure satisfaction with the initial service visit. If the Client finds any deficiencies, they must contact Yardly within twenty-four (24) hours of service completion (when the Yardly Pro departs the property). If reported within 24 hours and the issue is within scope, we will return at no charge; otherwise, it will be addressed on the next visit.


2. Scope

Yardly will perform the services outlined in your Quote between April 1 and October 31, 2025, governed by this Agreement.


3. Event Definitions

  • Rainfall Event: 3+ mm of rain, ending after 3 dry hours.
  • Nuisance Event: Lightning, sleet, or < 3 mm rain. Environment Canada records apply.

4. Service Definitions

Services listed in the Quote.


5. Service Schedules

  • Spring: April 1 – April 30
  • Summer: May 1 – September 30
  • Fall: October 1 – October 31

Recurring mowing occurs on scheduled weekdays. A $10 rescheduling fee applies. No refunds for skipped visits. Clean-ups are weather-dependent and completed within 3 days of the scheduled date. Visit durations may vary; no refunds for shorter visits.


6. Service Notifications

Yardly notifies Clients via email and text:

  • Initial weekly notice
  • 24-hour reminder with preparation tips
  • Reschedule notifications
  • Arrival notice (15–30 minutes prior)
  • Completion confirmation with photos

Clients must keep contact information updated. Message/data rates may apply. Yardly follows CASL. Clients can change preferences anytime.


7. Individual Services

Billed per Quote, plus 5% GST. No minimum charge. Weather delays are possible.


8. Universal Service Package Conditions

Rain delays may result in missed services. Yardly monitors weather data. Clients must report hazards. Yardly is not liable for unreported issues.


9. Weed Control & Fertilization

Results may take up to 10 days. Reapplications are available after that window. Not applicable to gardens. Extra removal is billed at $75/hr (2-hour minimum).


10. Pet Waste Collection Services (Add-On Only)

Optional add-on service only. Unsafe or excessive conditions may void service.

Service Scope

  • Bagging waste from accessible turf, placed in your bin.
  • Available as one-time or recurring add-on.
  • Cost based on dog count and frequency.

Client Responsibilities

  • Secure pets
  • Unlock/unblock gates
  • Only firm waste in clear, accessible areas

Limitations & Exclusions

  • No loose or excessive waste
  • Snow/ice/overgrowth may void service
  • No wild animal waste
  • Overage billed at $75/hr (2-hour minimum)

Missed or Rescheduled Visits

  • Weather-affected visits are rescheduled
  • Client faults (locked gate, pets) = no refund
  • Return visits billed at the hourly rate

Health & Safety Disclaimer

Yardly disclaims liability for health issues unless gross negligence occurs. Sanitation is not included.


11. Service Specifications

Yardly avoids obstructions within 12″. Clients must report yard hazards. Yardly is not responsible for debris or unsafe conditions.


12. Delays

Client issues (pets, gates) may result in a skipped visit and a $75/hr return fee (2-hour minimum).


13. Return Service Calls

Must be requested within 24 hours. Valid claims are addressed at no charge. Invalid claims incur a $100 fee.


14. Extra Service Requests

Submit requests 12 hours in advance. Charged at $75/hr (2-hour minimum). Yardly may decline due to weather or safety.


15. Tree & Stump Services

Subject to quote and availability. Weather and regulations apply.

  • Quotes provided within 2–4 business days
  • Completion in 3–5 days post-approval
  • Yardly may decline unsafe or unserviceable requests

16. Overgrown Grass

Grass exceeding 6″ may incur a $75/hr surcharge, with prior notice.


17. Debris Cleanup Services

Clean-Up covers leaves, thatch, and small branches. Other debris is excluded unless quoted.


18. Insurance

$2M liability plus auto insurance. Proof available upon request.


19. Liability

Yardly is liable only for its actions. Clients indemnify Yardly for external claims.


20. Force Majeure

Yardly is not liable for delays due to acts of God, weather, or legal limitations.


21. Privacy

Personal information is used only for service and handled in accordance with applicable Alberta or federal privacy laws.


22. Payment Terms

Payment schedule per Quote. Deposit may be required. Late accounts may be suspended after 7 days.


23. Senior Discount

10% for age 65+. Requires ID. Non-transferable. Verified at Yardly’s discretion.


24. Automatic Renewal of Services

Services auto-renew unless opted out. A 30-day advance notice is provided. Clients must keep contact information current.

At checkout, Clients must confirm:

☑️ I agree that my subscription will automatically renew each season unless I uncheck this box…

Leaving the box checked = consent. Uncheck to opt out.


25. Cancellation & Termination

7-day notice required. $50 fee for short-notice cancellations. Prorated refunds where applicable. Subject to Alberta’s Consumer Protection Act.


26. Dispute Resolution

Mediation in Alberta before legal action. Governed by Alberta law.


27. Integration & Severability

This Agreement supersedes past agreements. Invalid clauses do not void the remainder of the contract.


Plain Language: Contact Yardly for clarification.

Last Updated: April 1, 2025