Need to cancel your Monthly Snow Removal Subscription? No problem! Simply request your cancellation at least 24 hours before the start of your next billing cycle and your subscription for the following month will be cancelled without penalty. Cancellation for the current month of subscription will not receive any refund.
Any packed snow on your property at the start of the subscription which requires removal will incur an additional one-time fee.
Any significant ice buildup at the start of your subscription will require a custom quote to perform an initial clearing. We will notify you of this quote and ask for your approval before we proceed to remove the ice from your property.
Prices during extreme weather conditions may incur Storm Surcharges based on snow accumulations.. After the first 10 cm of freshly accumulated snow, a multiplier will apply to your property’s base rate in 10 cm increments.
|Under 10 cm||Base Rate|
|10-20 cm||x 2|
|20-30 cm||x 3|
|Over 30cm||x 4|
Any packed snow that has accumulated prior to the start of your subscription which requires removal will incur an additional one-time surcharge of 100% your property’s per visit rate.
If there is significant ice buildup at the start of the subscription, a custom quote will be required to perform an initial clearing. We will notify you of this quote and ask for your approval before we proceed to remove the ice from your property.
For customers who selected the Ice Melt add-on, the Yardly Pro will apply ice melt at their discretion on any ice remaining on the property’s surface areas at $2/lb.
On Demand orders may be cancelled without penalty anytime before the Yardly Pro is on their way to the property. Any cancellation beyond this point will incur a $15 Cancellation Fee.If a Yardly Pro arrives at the property and is unable to complete the work due to circumstances caused by the customer, a $15 Cancellation Fee will also apply.
Vacation Watch orders may be cancelled without penalty anytime before the Yardly Pro is en route the property. Any cancellation beyond this point will incur a $15 Cancellation Fee. If a Yardly Pro arrives at the property and is unable to complete the work due to circumstances caused by the customer, a $15 Cancellation Fee will also apply.
In the case that there is excessive debris build up on the property resulting in significant additional work, Independent Service Providers will clear the debris at an additional charge of $3/bag. The excessive debris surcharge is effective after the bag allowance as shown below has been passed for the property.
|Yard Size||Maximum Bag Allowance|
|Under 2500 sqft||5|
|2500 - 5000 sqft||10|
|5000 - 7500 sqft||15|
If the grass length exceeds 8”, then an ADDITIONAL surcharge will be applied based on the average grass length and time taken to complete the work. Typical surcharges are (in addition to the regular service rate):
|Grass Length||Under 1500 sqft||1500 - 2500 sqft||2500 - 3500 sqft||3500 - 4500 sqft|
|8 - 14"||$20||$30||$40||$50|
|14 - 20"||$40||$60||$80||$100|
|20 - 26"||$60||$90||$120||$150|
|26 - 32"||$80||$120||$160||$200|
|32 - 38"||$100||$150||$200||$250|
If a Yardly Independent Service Provider arrives at your property and is unable to complete the work due to circumstances out of their control (not including weather), a minimum callout fee of $15 is applied to all orders.
Cancellation of services must be requested by emailing or phoning the Yardly Customer Support Centre. Cancellation request made to Independent Service Providers will not be accepted. All orders can be cancelled without penalty within 4 hours after the order is placed, as defined by the time the Order Confirmation is emailed, unless a Service Provider is already on site or has completed the requested work. For Monthly services, cancellation notice must be given 30 days before the termination of services. Any service visits that fall within the 30 day period will be charged for. For pre-scheduled Flexcut or Spring/Fall Clean Up services, cancellation requests must be received by the Yardly Customer Support Centre by 5:00 PM local time the day before the customer’s scheduled service date. All cancellation request made after this time may be subjected to up to a full visit amount as quoted.
Updated on March 21 2018