Policy

Terms & Conditions

Alberta Customer Terms & Conditions

These Terms & Conditions are effective as of October 26, 2025.

1. 24-Hour Satisfaction Guarantee

Even though we take every measure to ensure your satisfaction with the initial service visit, if the Client finds any deficiencies, they must contact Yardly within twenty-four (24) hours of service completion. For clarity, "service completion" refers to the time at which the Yardly Pro departs the property. If you are unsatisfied with our service and the issue relates to work within the defined service scope, our provider will return and address the concern free of charge. If deficiencies are reported beyond twenty-four (24) hours of completion, the issue will be addressed during the following scheduled service visit.

2. Scope
Winter (November 1 - March 31)

Yardly will perform winter snow removal services from all areas as described in your Quote. The services will be performed on your property from the 1st of November to the 31st of March. The work shall be governed by the full terms and conditions of this Agreement.

  • Unlimited snow removal visits based on snowfall events.
  • Edge-to-edge clearing of service areas, except where snow storage is limited.
  • Automatic application of ice melt to freshly cleared areas (if opt in has been selected), where applicable.

Note: Services do not include snow disposal off-site or ice chipping, unless requested and quoted separately.

Yardly will perform winter snow removal services from all areas as described in your Quote. The services will be performed on your property from the 1st of November to the 31st of March. The work shall be governed by the full terms and conditions of this Agreement.

  • Unlimited snow removal visits based on snowfall events.
  • Edge-to-edge clearing of service areas, except where snow storage is limited.
  • Automatic application of ice melt to freshly cleared areas (if opt in has been selected), where applicable.

Note: Services do not include snow disposal off-site or ice chipping, unless requested and quoted separately.

Summer  (April 1 - October 31)

Yardly will perform selected summer services as described in your Quote. The services will be performed on your property from the 1st of April to the 31st of October (subject to weather and ground conditions). Summer services as described in your Quote may include:

  • Recurring lawn mowing
  • Recurring weed control and fertilization
  • Spring clean-up
  • Fall clean-up
  • Additional add-on services

Note: Availability of specific services and scheduling may vary by region within Alberta. Yardly will notify clients of any regional limitations at the time of booking.

3.Additional Seasonal Services
Winter
  • Windrow removal is not included but available as an add-on for an additional fee based on availability.
  • Packed snow and drifting snow caused by wind are not covered under regular service. Additional clearing may be requested at hourly rates.
Ice Management
  • Ice melt will be applied as needed during service visits between 0°C and -25°C. Yardly is not responsible for slip and fall incidents or ice accumulation between visits.
  • Clients must ensure downspouts direct drainage away from service areas whenever possible. Yardly does not move or reroute downspouts. Ice removal around improperly routed downspouts is available upon request and will be billed at $75/hour (1-hour minimum).
Summer
  • Weed Control and Fertilization: Recurring monthly visits from the 1st of May to 30th of September. Weed control applications may take up to ten (10) days to take effect. Complimentary reapplications are available after a 10-day window.
  • Pet waste removal: Services subject to availability and site conditions.
  • Conifer Needles & Cones: Services subject to availability and site conditions.
  • Fallen Fruit Removal: Services subject to availability and site conditions.
  • Tree and Stump Services: Offered subject to availability and site conditions. Quotes are provided within 2–4 business days.
4. Extra Service Requests

Extra services must be requested in writing at least 12 hours in advance and will be billed at $75/hour (2-hour minimum). Yardly reserves the right to refuse extra work due to weather, safety, or availability.

5. Service Timing And Scheduling
Winter
  • For 1–10 cm snowfall: Yardly will complete service within twenty-four (24) hours after snowfall ends.
  • For 10+ cm snowfall: Yardly may split service into multiple visits to restore access as quickly as possible. Yardly Pros may take a 12-hour rest period before completing follow-up visits.
  • Follow-up visits complete fine-detail work.
  • Initial service during heavy snow may take 10–18 hours or longer, depending on conditions.

Yardly will monitor Environment Canada weather data to coordinate timing and safety. Yardly prioritizes safety and scheduling efficiency across all service visits.

Summer

Recurring mowing visits will occur on a scheduled weekday. A $10/visit rescheduling fee applies. Skipped visits at the Client’s request will not result in a refund, as pricing is based on seasonal maintenance.

Spring/Mid-season/Fall Clean-Ups will be completed within three days of the scheduled date, subject to weather and ground conditions. 

6. Event Definitions
Winter

Snow Event: A Snow Event begins at 1.0 cm accumulation and ends after three (3) hours of no snow.

Nuisance Event:  Nuisance Event includes any occurrence of sleet, freezing rain, or flash freeze.

Note: In the event of a dispute, Environment Canada records for the location nearest the property shall prevail.

Summer

Rainfall Event: A Rainfall Event is defined as the accumulation of 3 mm or more of precipitation on the property. The event continues while rain accumulates and ends only when accumulation has ceased for at least three (3) consecutive hours.

Nuisance Event: A Nuisance Event includes any occurrence of measurable lightning, thunder, sleet, or rain under 3 mm. In the event of a dispute, Environment Canada records for the location nearest the property shall prevail.

7. Client Preparation Responsibilities
Winter

Clients must remove all vehicles and obstacles before service. Obstructed areas within one (1) metre may be left unserviced. Unserviced areas due to blocked access are non-refundable. Return visits for blocked access are charged at $100/hour (1-hour minimum).

‍Clients must ensure gates are unlocked, pathways clear, and that the Yardly Pro has safe access to all service areas.

Summer

Rainfall Event: A Rainfall Event is defined as the accumulation of 3 mm or more of precipitation on the property. The event continues while rain accumulates and ends only when accumulation has ceased for at least three (3) consecutive hours.

Nuisance Event: A Nuisance Event includes any occurrence of measurable lightning, thunder, sleet, or rain under 3 mm. In the event of a dispute, Environment Canada records for the location nearest the property shall prevail.

8. Service Notifications

Yardly provides service-related updates via email and SMS/text message to keep Clients informed. Communications will be issued as follows:

General

Clients are responsible for ensuring their contact information is current and accurate to receive these communications. Message and data rates may apply depending on the Client's mobile service provider.

Clients acknowledge and consent to receive service-related text messages as part of this Agreement. These communications are transactional in nature and not promotional. Yardly complies with Canada's Anti-Spam Legislation (CASL). Clients may update communication preferences at any time by contacting Yardly.

Winter
  • An email will be sent on the day of our scheduled dispatch.
  • If weather or unforeseen events delay the service, Yardly will issue additional email notifications with revised scheduling information.
  • A text message notification will be sent prior to the Yardly Contractor’s arrival.
  • Once service is completed, Yardly will send a follow-up text confirming completion, along with before-and-after photos of the property.
Summer
  • An email will be sent on the day of our scheduled dispatch.
  • If weather or unforeseen events delay the service, Yardly will issue additional email notifications with revised scheduling information.
  • A text message notification will be sent prior to the Yardly Contractor’s arrival.
  • Once service is completed, Yardly will send a follow-up text confirming completion, along with before-and-after photos of the property.
9. Service Conditions
Winter

Clients must monitor their property and notify Yardly of any hazardous conditions (e.g., refreeze, pooling, or ice buildup). Yardly is not liable for damages or delays caused by inaccessible areas, natural disasters, extreme weather, or the Client’s failure to alert Yardly to unsafe conditions.

Summer

If Yardly is impeded by Client-controlled conditions (e.g., pet waste, vehicles, locked gates), the service affected will be skipped with no refund. Return visits will be billed at $75/hour with a 2-hour minimum.

10. Property Damage & Liability

Yardly will repair physical property damage directly caused by its negligence, including snow clearing damage to concrete, asphalt, curbs, and utility fixtures.

The Client expressly waives and releases Yardly from claims arising from conditions not caused solely by Yardly, or the Client's failure to maintain or inspect property. Clients agree to indemnify Yardly from third-party claims arising out of these services.

Yardly is not liable for damage to snow-covered or hidden objects, landscaping, décor, interlock pavers, or side effects caused by ice melt or lawn treatments.

11. Return Service Calls

Clients must report service issues within 24 hours. Yardly will return within 24–72 hours at no charge if the work was incomplete per Yardly’s standards. If the work is deemed complete, a $100 service call fee applies.

12. Payment Terms

Payments must follow the schedule defined in the Quote.

Monthly Clients are billed on the first of each month. If booking before the season, a 10% deposit is charged at booking. If booking in-season, the full amount for one-time services is due up front, which also includes the first month of any recurring services. Clients may choose to prepay in full.Services will be automatically suspended for accounts overdue by more than seven (7) days.

13. Senior Discount

Yardly offers a 10% discount on eligible services for Clients who are 65 years of age or older (“Senior Discount”). The following conditions apply:

  1. One-Time Use & Limits
    Most Promotions are single-use only and apply to the first billing cycle or specific service referenced in the promotional offer. Yardly may restrict Promotions to new Clients, specific service types, or designated booking periods.
  2. Non-Transferable & Not Retroactive
    The Senior Discount applies only to the eligible Client’s own services, cannot be transferred, and cannot be applied to past purchases, previous seasons, or outstanding balances.‍
  3. One Discount Per Service
    The Senior Discount cannot be combined or stacked with any other Promotion, discount, referral credit, or incentive unless expressly permitted by Yardly in writing.‍
  4. Eligibility & Verification
    The Senior Discount is applied at the time of booking and remains valid only for the specific service(s) and term purchased. If a service is cancelled early, the discount may be forfeited and reversed on the Client’s account.
14. Promotions & Discounts

Yardly may offer promotional discounts, limited-time incentives, referral credits, or special pricing from time to time (“Promotions”). Unless explicitly stated otherwise in the specific Promotion:

  1. One-Time Use & Limits
    Most Promotions are single-use only and apply to the first billing cycle or specific service referenced in the promotional offer. Yardly may restrict Promotions to new Clients, specific service types, or designated booking periods.
  2. Non-Stacking Rule
    Promotions, discounts, referral credits, and other incentives cannot be combined or stacked. Only one Promotion may be applied per service, per household, per season.
  3. Eligibility & Verification
    Eligibility for any Promotion is determined solely by Yardly. Yardly may require proof of eligibility (e.g., age verification for senior discounts or confirmation of promotional codes).
  4. Non-Transferable & Not Retroactive
    Promotions have no cash value, are non-transferable, and cannot be applied to past purchases, previous seasons, or outstanding balances.
  5. Expiration
    Promotions are valid only during the stated promotional period and automatically expire if not used by the listed deadline. Yardly reserves the right to modify or cancel Promotions at any time.
  6. Impact of Cancellation
    If a Client cancels before completing the minimum number of paid billing cycles associated with a Promotion, any promotional discount or credit applied may be forfeited and reversed on the Client’s account.
  7. In Case of Conflict
    If terms of a specific Promotion conflict with this Agreement, the Promotion’s written terms will apply only for that Promotion. All other general promotional rules remain in effect.
15. Automatic Renewal Of Services

Unless otherwise stated in writing, all seasonal service packages, individual services, or service combinations purchased under this Agreement will automatically renew for the next service season on substantially similar terms. Yardly will provide a notice of upcoming renewal via email at least thirty (30) days prior to the end of the current service term. If the client does not wish to renew, they must contact Yardly by phone or email no later than fourteen (14) days prior to the scheduled start of the next service term. Continued use of services after the renewal date constitutes acceptance of the renewed Agreement. Yardly reserves the right to adjust pricing or terms at the time of renewal, and such changes will be clearly communicated in advance. The client is responsible for keeping contact information up to date to ensure timely receipt of renewal notices.

At online checkout, Clients will be presented with the following clearly labelled checkbox:
☑️ I agree that my subscription will automatically renew each season on the same terms unless I uncheck this box. I will be notified in advance and can cancel anytime before the renewal date.

Yardly is not liable for damage to snow-covered or hidden objects, landscaping, décor, interlock pavers, or side effects caused by ice melt or lawn treatments.

16. Cancellation & Termination

Clients may terminate with 7 days written notice and opportunity for Yardly to resolve issues. For one-time services, a $50 administrative fee applies to cancellations made within 72 hours of booking. Refunds may be prorated, and discounts forfeited for early cancellations. This Agreement is subject to the Consumer Protection Act (Alberta). Nothing in this Agreement limits your statutory rights.

17. Insurance

Yardly maintains $2,000,000 general liability and automobile insurance. Proof of insurance and WCB compliance available upon request.

18. Force Majeure

Yardly shall not be liable for any failure or delay in performance due to causes beyond its reasonable control, including but not limited to acts of God, extreme weather, government restrictions, or other force majeure events.

19. Privacy

Yardly collects and uses client information solely for the purpose of providing and managing services under this Agreement. Personal information will be handled in accordance with applicable privacy legislation including the Personal Information Protection Act (Alberta) or PIPEDA as applicable. For more information, please review our full Privacy Policy at https://yardly.ca/policies/privacy-policy/.

20. Dispute Resolution

In the event of a dispute that cannot be resolved through direct communication, the parties agree to submit the dispute to mediation in Alberta prior to initiating formal legal proceedings. This Agreement shall be governed by the laws of the Province of Alberta.

21. Integration & Severability

This Agreement supersedes all prior discussions. If any provision is found unenforceable, the remainder shall remain in full force and effect.

22. Plain Language

We aim to provide this Agreement in clear and plain language. If you have questions or require clarification, please contact us at hello@yardly.ca.

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1-855-688-8277
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