Terms & Conditions

ALBERTA CUSTOMER TERMS & CONDITIONS

Effective May 4, 2026

1. 24-HOUR SATISFACTION GUARANTEE

If the Client has a concern that work was incomplete or outside the agreed service scope, Yardly must be notified within twenty-four (24) hours of service completion. “Service completion” means the time the Yardly service provider departs the property.

If reported within 24 hours and the concern falls within the agreed scope, Yardly will return at no charge.

Concerns reported after 24 hours will be addressed at the next scheduled visit.

2. SCOPE

SUMMER (April 1 – October 31)

Yardly will perform selected summer services as described in the Client’s Quote, subject to weather and ground conditions.

Summer services may include:

• Weekly Lawn Maintenance
• Adaptive Lawn Maintenance
• Weed Control and Fertilization
• Spring Clean-Up
• Fall Clean-Up
• Approved Add-On Services

Lawn Maintenance (May 1 – September 30 Inclusive)

Lawn mowing services (Weekly and Adaptive) are provided from May 1 through September 30 inclusive. 

Weekly Lawn Maintenance

• Performed on a consistent weekly schedule, subject to weather delays.
• Seasonal pricing reflects ongoing lawn management and is not calculated per visit.
• Missed visits resulting from client obstruction or failure to prepare the property are non-refundable.

Adaptive Lawn Maintenance

• Growth-based service model.
• Weekly service typically during peak growth (May 1 through approximately mid-July).
• Thereafter transitions to bi-weekly scheduling, subject to turf growth and weather.

Visit frequency may increase or decrease due to rainfall, irrigation, and temperature.

Pricing reflects seasonal maintenance and does not guarantee a fixed number of visits or specific aesthetic outcomes.

Clipping Management

• Standard lawn maintenance includes mulching of grass clippings back into the turf.
• Bagging and removal of clippings is not included in standard service but may be available as an add-on service for an additional fee, based on property size.
• Where mulching is performed, visible clippings may remain during periods of heavy growth or wet conditions. This does not constitute incomplete service.

Weed Control and Fertilization

Recurring monthly visits from May 1 to September 30.

• Applications may take up to ten (10) days to take effect. Complimentary reapplications are available after ten (10) days when appropriate.
• Results may vary due to watering practices, irrigation deficiencies, soil conditions, pest infestation, shade, extreme weather, or client interference.

Spring Clean-Up

Typically performed April 1 through May 31, weather permitting.

• Includes removal of seasonal debris from turf and accessible garden beds.
• Services may be completed within three (3) days of the scheduled date due to routing efficiency or weather.
• Excessive debris, embedded waste, pet waste, construction materials, or non-yard waste may result in additional hourly charges.

Fall Clean-Up

Performed beginning October 15 and running through October 31 or longer, weather permitting.

• Includes removal of leaves and seasonal debris from turf and accessible beds.
• Completion may occur within a three (3) day scheduling window.
• Excessive accumulation or non-yard debris may result in additional hourly charges.

WINTER (November 1 – March 31)

Winter services include:

• Service visits triggered by qualifying Snow Events (see Section 6)
• Clearing of designated service areas
• Ice melt application where selected

“Unlimited” means service visits are event-based and triggered by qualifying Snow Events.

Snow will be placed in reasonable areas at Yardly’s discretion based on safety and available storage space. Snow relocation or off-site removal is not included unless separately quoted.

Drainage & Refreeze

• Yardly is not responsible for ice forming on cleared areas due to poor drainage, improperly routed downspouts, grading deficiencies, snow melt and refreeze cycles, subsurface seepage or groundwater conditions, or temperature fluctuations after service.
• Ice removal related to drainage or refreeze conditions is available at Yardly’s standard hourly winter rate.
• Clients are responsible for directing downspouts away from service areas wherever reasonably possible.

3. ADDITIONAL SEASONAL SERVICES

SUMMER

• Pet waste removal, conifer removal, fallen fruit removal, and similar services are subject to availability and site conditions.
• Failure to remove pet waste prior to mowing may result in skipped service (non-refundable) and additional clean-up charges.
• Excessive debris beyond normal seasonal accumulation may result in additional hourly charges.
• Tree and stump services may require separate quotes and agreements.

WINTER

Windrow Removal

• Windrows created by municipal or third-party snow clearing operations are outside the scope of Yardly’s standard services and are not included in standard snow removal services.
• Windrow removal may be available upon request, subject to operational capacity and weather conditions.
• Where available, windrow removal is billed at $75 per hour and is subject to a minimum two (2) hour charge.
• Yardly does not guarantee availability of windrow removal services during high-volume snowfall events.

Packed Snow / Drifting Snow

• Packed snow, drifting snow, or accumulation between Snow Events are not included in standard service and may be billed at Yardly’s standard hourly winter rates.

Ice Management

• Ice melt is applied as needed during qualifying service visits. Yardly does not guarantee elimination of ice hazards.
• Ice accumulation caused by drainage issues, downspout discharge, melt-and-refreeze cycles, or temperature fluctuations after service completion is not included in standard service and may be billed at Yardly’s standard hourly winter rates.
• Clients must ensure downspouts direct drainage away from service areas wherever reasonably possible.

4. EXTRA SERVICE REQUESTS

Additional services must be requested in writing.

• Standard rate: $75/hour.
• Certain non-seasonal additional services may be subject to a two (2) hour minimum charge.
• Yardly reserves the right to refuse additional work due to safety, weather, or operational constraints.

5. SERVICE TIMING & SCHEDULING

• Summer primary service days may be assigned.
• Service frequency may adjust due to weather, routing efficiency, or safety considerations.
• Seasonal pricing is not calculated per visit.
• Winter service timing is based on Environment Canada data.
• For 1–10 cm snowfall: service typically completed within 24 hours after snowfall ends.
• For heavier snowfall, service may occur in stages.

6. EVENT DEFINITIONS

• Snow Event begins at 1.0 cm accumulation and ends after three (3) consecutive hours without snowfall.
• A Rainfall Event is defined as 3mm or greater accumulation.
• A Nuisance Event includes measurable lightning, thunder, sleet, freezing rain, or precipitation below defined thresholds.
• Environment Canada records from the nearest reporting station shall govern the determination of Snow Events and prevail in any dispute.
• Clients acknowledge that localized or property-specific weather variations may differ from official reporting data and do not alter the Snow Event definition under this Agreement.

7. CLIENT RESPONSIBILITIES

• Clients must remove pet waste, clear toys and debris, unlock gates, mark irrigation systems, remove vehicles in winter, address known drainage issues, and disclose known hazards.
• Clients are responsible for monitoring property conditions between service visits and taking reasonable steps to address hazards that may arise due to weather, use, or environmental factors.
• If these responsibilities are not met, service may be skipped (non-refundable), additional hourly charges, winter return visits billed at $100/hour (1-hour minimum), or suspension of service may result.

8. SERVICE NOTIFICATIONS

• Service updates may be provided by email and SMS.
• These communications are transactional in nature. Yardly complies with Canada’s Anti-Spam Legislation (CASL).
• Time-stamped service records and photographs may be used to verify service completion.

9. SERVICE CONDITIONS

• Yardly reserves the right to suspend or refuse service where conditions pose safety risks to personnel.
• Minor turf compression from normal equipment use does not constitute property damage.

10. PROPERTY DAMAGE & LIABILITY

• If Yardly directly causes damage through negligence, it will repair the affected area.
• Yardly is not responsible for concealed or snow-covered objects, decorative landscaping, irrigation systems not clearly marked, improper grading, refreeze conditions, or undisclosed hazards.
• Snow and ice management reduces but does not eliminate risk. Service completion does not guarantee ongoing safety conditions.
• Clients agree to indemnify and hold harmless Yardly against third-party claims arising from conditions not directly caused by Yardly’s negligence.

11. RETURN SERVICE CALLS

• Concerns must be reported within 24 hours.
• If work met service standards, a $100 service call fee may apply.

12. PAYMENT TERMS

• Monthly billing occurs on the first of each month.
• Accounts more than seven (7) days overdue may be subject to suspension or termination of service.
• Declined payments incur a $25 administrative fee.
• Yardly is not responsible for fees, penalties, or disputes incurred with a Client’s financial institution.
• Collection costs may be added to outstanding balances.
• Pricing may be adjusted annually with notice prior to renewal.

13. SENIOR DISCOUNT

• 10% discount for Clients aged 65+.
• Non-transferable. Not stackable unless expressly permitted.
• Discounts may be reversed if service is cancelled early.

14. PROMOTIONS & DISCOUNTS

• Only one promotion per service per season.
• Non-transferable. No cash value.
• Promotions may be forfeited upon early cancellation.

15. AUTOMATIC RENEWAL

• Seasonal services renew automatically unless cancelled at least fourteen (14) days before the next term.
• Renewal notice will be provided at least thirty (30) days in advance.
• At checkout, Clients provide affirmative consent to automatic renewal.
• Continued use constitutes acceptance of renewed terms.

16. CANCELLATION & TERMINATION

• Seven (7) days written notice required.
• Cancellations within seventy-two (72) hours of a scheduled one-time service may incur a $50 administrative fee.
• Refunds may be prorated.
• Subject to Alberta Consumer Protection Act.

17. INSURANCE

• Yardly maintains $2,000,000 general liability insurance.
• Yardly maintains active Workers’ Compensation Board (WCB) coverage where required by law.

Certificates available upon request.

18. FORCE MAJEURE

Yardly is not responsible for delays caused by extreme weather or events beyond reasonable control.

19. PRIVACY

Client information is handled in accordance with Alberta privacy legislation.

20. DISPUTE RESOLUTION

Disputes shall proceed to mediation in Alberta prior to litigation.

21. INTEGRATION & SEVERABILITY

If any provision is unenforceable, the remainder remains valid.

22. PLAIN LANGUAGE

Yardly aims to present these Terms clearly. Questions may be directed to hello@yardly.ca. 

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