ALBERTA CUSTOMER TERMS & CONDITIONS

Effective May 4, 2026

‍

1.24-HOUR SATISFACTION GUARANTEE

If the Client has a concern that work wasincomplete or outside the agreed service scope, Yardly must be notified withintwenty-four (24) hours of service completion. “Service completion” means thetime the Yardly service provider departs the property.

If reported within 24 hours and the concernfalls within the agreed scope, Yardly will return at no charge.

Concerns reported after 24 hours will beaddressed at the next scheduled visit.

‍

2.SCOPE

SUMMER (April 1 – October 31)

Yardly will perform selected summer servicesas described in the Client’s Quote, subject to weather and ground conditions.Service start dates and scheduling may shift due to weather, ground conditions,or seasonal factors. Delays in service commencement do not constitute areduction in service and do not result in prorated pricing.

‍

Summer services may include:

●       Weekly Lawn Maintenance

●       Adaptive Lawn Maintenance

●       Weed Control and Fertilization

●       Spring Clean-Up

●       Fall Clean-Up

●       Approved Add-On Services

‍

Lawn Maintenance (May 1 – September 30Inclusive)

Lawn mowing services (Weekly and Adaptive) areprovided from May 1 through September 30 inclusive.

‍

Weekly Lawn Maintenance

●      Performed on a consistent weeklyschedule, subject to weather delays.

●      Seasonal pricing reflects ongoinglawn management and is not calculated per visit.

●      Missed visits resulting fromclient obstruction or failure to prepare the property are non-refundable.

Adaptive Lawn Maintenance

●       Growth-based service model.

●       Weekly service typically during peak growth (May 1through approximately mid-July).

●       Thereafter transitions to bi-weekly scheduling,subject to turf growth and weather.

Visit frequency may increase or decrease dueto rainfall, irrigation, and temperature.

Pricing reflects seasonal maintenance and doesnot guarantee a fixed number of visits or specific aesthetic outcomes.

‍

Clipping Management

●      Standard lawn maintenance includesmulching of grass clippings back into the turf.

●      Bagging and removal of clippingsis not included in standard service but may be available as an add-on servicefor an additional fee, based on property size.

●      Where mulching is performed,visible clippings may remain during periods of heavy growth or wet conditions.This does not constitute incomplete service and does not warrant a returnvisit.

Weed Control and Fertilization

‍

Recurring monthly visits from May 1 toSeptember 30.

●      Applications may take up to ten(10) days to take effect. Complimentary reapplications are available after ten(10) days when appropriate.

●      Results may vary due to wateringpractices, irrigation deficiencies, soil conditions, pest infestation, shade,extreme weather, or client interference.

‍

Spring Clean-Up

Typically performed April 1 through May 31,weather permitting.

●      Includes removal of seasonaldebris from turf and accessible garden beds.

●      Services may be completed withinthree (3) days of the scheduled date due to routing efficiency or weather.

●      Excessive debris, embedded waste,pet waste, construction materials, or non-yard waste may result in additionalhourly charges.

‍

Fall Clean-Up

Performed beginning October 15 and runningthrough October 31 or longer, weather permitting.

●      Includes removal of leaves andseasonal debris from turf and accessible beds.

●      Completion may occur within athree (3) day scheduling window.

●      Excessive accumulation or non-yarddebris may result in additional hourly charges.

WINTER (November 1 – March 31)

Winter services include:

●       Service visits triggered by qualifying Snow Events(see Section 6)

●       Clearing of designated service areas

●       Ice melt application where selected

“Unlimited” means service visits areevent-based and triggered by qualifying Snow Events.

Snow will be placed in reasonable areas atYardly’s discretion based on safety and available storage space. Snowrelocation or off-site removal is not included unless separately quoted.

‍

Drainage & Refreeze

●      Yardly is not responsible for iceforming on cleared areas due to poor drainage, improperly routed downspouts,grading deficiencies, snow melt and refreeze cycles, subsurface seepage orgroundwater conditions, or temperature fluctuations after service.

●      Ice removal related to drainage orrefreeze conditions is available at Yardly’s standard hourly winter rate.

●      Clients are responsible fordirecting downspouts away from service areas wherever reasonably possible.

‍

3.ADDITIONAL SEASONAL SERVICES

‍

SUMMER

●      Pet waste removal, coniferremoval, fallen fruit removal, and similar services are subject to availabilityand site conditions.

●      Failure to remove pet waste priorto mowing may result in skipped service (non-refundable) and additionalclean-up charges.

●      Excessive debris beyond normalseasonal accumulation may result in additional hourly charges.

●      Tree and stump services mayrequire separate quotes and agreements.

‍

WINTER

‍

Windrow Removal

●      Windrows created by municipal orthird-party snow clearing operations are outside the scope of Yardly’s standardservices and are not included in standard snow removal services.

●      Windrow removal may be availableupon request, subject to operational capacity and weather conditions.

●      Where available, windrow removalis billed at $75 per hour and is subject to a minimum two (2) hour charge.

●      Yardly does not guaranteeavailability of windrow removal services during high-volume snowfall events.

‍

Packed Snow / Drifting Snow

●      Packed snow, drifting snow, oraccumulation between Snow Events are not included in standard service and maybe billed at Yardly’s standard hourly winter rates.

‍

Ice Management

●      Ice melt is applied as neededduring qualifying service visits. Yardly does not guarantee elimination of icehazards.

●      Ice accumulation caused bydrainage issues, downspout discharge, melt-and-refreeze cycles, or temperaturefluctuations after service completion is not included in standard service andmay be billed at Yardly’s standard hourly winter rates.

●      Clients must ensure downspoutsdirect drainage away from service areas wherever reasonably possible.

‍

4.EXTRA SERVICE REQUESTS

Additional services must be requested inwriting.

●      Standard rate: $75/hour.

●      Certain non-seasonal additionalservices may be subject to a two (2) hour minimum charge.

●      Yardly reserves the right torefuse additional work due to safety, weather, or operational constraints.

‍

5.SERVICE TIMING & SCHEDULING

●      Summer primary service days may beassigned.

●      Service frequency may adjust dueto weather, routing efficiency, or safety considerations.

●      Seasonal pricing is not calculatedper visit.

●      Winter service timing is based onEnvironment Canada data.

●      For 1–10 cm snowfall: servicetypically completed within 24 hours after snowfall ends.

●      For heavier snowfall, service mayoccur in stages.

‍

6.EVENT DEFINITIONS

●      Snow Event begins at 1.0 cmaccumulation and ends after three (3) consecutive hours without snowfall.

●      A Rainfall Event is defined as 3mmor greater accumulation.

●      A Nuisance Event includesmeasurable lightning, thunder, sleet, freezing rain, or precipitation belowdefined thresholds.

●      Environment Canada records fromthe nearest reporting station shall govern the determination of Snow Events andprevail in any dispute.

●      Clients acknowledge that localizedor property-specific weather variations may differ from official reporting dataand do not alter the Snow Event definition under this Agreement.

‍

7.CLIENT RESPONSIBILITIES

●      Clients must remove pet waste,clear toys and debris, unlock gates, mark irrigation systems, remove vehiclesin winter, address known drainage issues, and disclose known hazards.

●      Clients are responsible formonitoring property conditions between service visits and taking reasonablesteps to address hazards that may arise due to weather, use, or environmentalfactors.

●      If these responsibilities are notmet, service may be skipped (non-refundable), additional hourly charges, winterreturn visits billed at $100/hour (1-hour minimum), or suspension of servicemay result.

‍

8.SERVICE NOTIFICATIONS

●      Service updates may be provided byemail and SMS.

●      These communications aretransactional in nature. Yardly complies with Canada’s Anti-Spam Legislation(CASL).

●      Time-stamped service records andphotographs may be used to verify service completion.

‍

9.SERVICE CONDITIONS

●      Yardly reserves the right tosuspend or refuse service where conditions pose safety risks to personnel.

●      Minor turf compression from normalequipment use does not constitute property damage.

‍

10.PROPERTY DAMAGE & LIABILITY

●      If Yardly directly causes damagethrough negligence, it will repair the affected area.

●      Yardly is not responsible forconcealed or snow-covered objects, decorative landscaping, irrigation systemsnot clearly marked, improper grading, refreeze conditions, or undisclosedhazards.

●      Snow and ice management reducesbut does not eliminate risk. Service completion does not guarantee ongoingsafety conditions.

●      Clients agree to indemnify andhold harmless Yardly against third-party claims arising from conditions notdirectly caused by Yardly’s negligence.

‍

11.RETURN SERVICE CALLS

●      Concerns must be reported within24 hours.

●      If work met service standards, a$100 service call fee may apply.

‍

12.PAYMENT TERMS

●      Monthly billing occurs on thefirst of each month. Monthly billing reflects participation in a seasonalservice program and is not tied to a fixed number of service visits within agiven billing period.

●      Accounts more than seven (7) daysoverdue may be subject to suspension or termination of service.

●      Declined payments incur a $25administrative fee.

●      Yardly is not responsible forfees, penalties, or disputes incurred with a Client’s financial institution.

●      Collection costs may be added tooutstanding balances.

●      Pricing may be adjusted annuallywith notice prior to renewal.

‍

13.SENIOR DISCOUNT

●      10% discount for Clients aged 65+.

●      Non-transferable. Not stackableunless expressly permitted.

●      Discounts may be reversed ifservice is cancelled early.

‍

14.PROMOTIONS & DISCOUNTS

●      Only one promotion per service perseason.

●      Non-transferable. No cash value.

●      Promotions may be forfeited uponearly cancellation.

‍

15.AUTOMATIC RENEWAL

●      Seasonal services renewautomatically unless cancelled at least fourteen (14) days before the nextterm.

●      Renewal notice will be provided atleast thirty (30) days in advance.

●      At checkout, Clients provideaffirmative consent to automatic renewal.

●      Continued use constitutesacceptance of renewed terms.

‍

16.CANCELLATION & TERMINATION

●      Seven (7) days written noticerequired.

●      Cancellations within seventy-two(72) hours of a scheduled one-time service may incur a $50 administrative fee.

●      Refunds may be prorated.

●      Subject to Alberta ConsumerProtection Act.

‍

17.INSURANCE

●      Yardly maintains $2,000,000general liability insurance.

●      Yardly maintains active Workers’Compensation Board (WCB) coverage where required by law. Certificates availableupon request.

‍

18.FORCE MAJEURE

Yardly is not responsible for delays caused byextreme weather or events beyond reasonable control.

‍

19.PRIVACY

Client information is handled in accordancewith Alberta privacy legislation.

‍

20.DISPUTE RESOLUTION

Disputes shall proceed to mediation in Albertaprior to litigation.

‍

21.INTEGRATION & SEVERABILITY

If any provision is unenforceable, theremainder remains valid.

‍

22.PLAIN LANGUAGE

Yardly aims to present these Terms clearly.Questions may be directed to hello@yardly.ca.

‍