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Frequenty Asked Questions

General Questions

What is Yardly?
Yardly is a service platform that connects homeowners and property managers with vetted and insured local contractors. Yardly uses technology to simplify your experience to order snow removal and lawn care services throughout the year.
What services does Yardly offer?
Yardly offers a variety of services on the platform which include Spring and Fall Clean Ups, lawn mowing, and snow removal. Find out more information on our services here.
How do you decide your prices?
All of our prices are competitive and are determined after extensive market research in your area. They are usually based upon the size of the work area, and the conditions of your property. Click here to get the price for your property.
Can I see my price before I order?
Absolutely. Before you submit an order on the app you get a rough price estimate and can choose whether to proceed or not. Alternatively, you can get a quote on our website.

Using Yardly

Where can I get the Yardly app?
The Yardly app is available for free on the App Store for iPhones and on Google Play for Android.
How do I create an account?
Simply download the app and register with your phone number or email address. Alternatively, you can order through the website or call us at 1‑855‑688‑8277 and we’d be happy to take your order over the phone.
What kind of information do I need to provide to Yardly?
All we need from you is basic contact (name, e-mail, address) and property info (rough size of lawn). Payments are billed directly to your credit card and our privacy policy ensures that any and all of the information you provide us with is safe and secure.
I have placed an order. What happens next?
Your part is done! You will receive an order confirmation via email, and your property will be serviced as specified.
Do I have to be home for the service?
No. As long as the Independent Service Provider has access to the areas that need to be serviced, they will be able to service it fully.
Can I order Yardly for a friend? What if I have multiple properties?
Absolutely. We accept multiple addresses in the app and you can request on demand or recurring service for any one of your properties or friends.
What kind of service plan does Yardly offer? Do you have recurring services?
Yardly offers two flexible service plans.
  • On Demand: Order professional lawn care or snow removal services whenever you need them.
  • Recurring: Pick a start and end date and get your services on a recurring basis. Just set it and forget it.
When and how will I be charged?
All payments will be charged directly to your credit card as soon as your on demand or Clean Up order is completed. If you’re on our lawn mowing recurring plan, you get billed each time your lawn is mowed. If you are on our SnowWatch plan, your card will get billed each time a visit is made. If you are on our monthly snow removal plan, you will get charged at the beginning of the month.
How long will it take a provider to get to my house?
Timing for your service is dependent on the type of service ordered, and will be specified in your order confirmation. On demand orders are usually serviced within 24 hours.
Can I order without using the app?
Yes. Give us a call at 1‑855‑688‑8277 or place an order through our website and we’ll be happy to manually place your order for you.
Who else sees the information I share with Yardly? Is my payment information secure?
Yardly’s extensive privacy policy ensures that your information is safe and secure and isn’t shared to any third parties whatsoever. We use Stripe to securely store and process sensitive transactions.
How will I know when work is completed if I’m not home?
Upon request, Yardly sends pictures of your freshly mowed lawn directly to your email when the work is completed.
What happens if it rains?
Depending on the amount of rain, service will be delayed until your lawn is sufficiently dry. We don’t want to cause any damage to your property or compromise the quality of your cut.

Yardly's Service Providers

How does Yardly vet its Independent Service Providers? What kind of credentials do they have?
All Yardly Independent Service Providers have professional lawn mowing and snow removal experience in your community. They are required to submit identification documents, and must undergo a criminal background check.
Can I rate my service partners?
Absolutely. We encourage you to give us as much feedback as possible so that we can continue to make Yardly the best it can be. After your service is complete, you will receive an email prompting you to rate the Independent Service Provider’s quality of work.
How do I become a Yardly Independent Service Provider?
Visit our Become a Provider page for more information.

Customer Service & Complaints

What if I am unhappy with the service?
Customer satisfaction is our top concern. In addition to leaving a provider review, please contact our customer support email address at hello@yardly.ca. We respond to all customer complaints and inquiries promptly.
I think my property has been damaged by a Yardly service provider, what do I do?
Yardly takes the safety of our customers and their property very seriously. In the event that you believe that one of Yardly’s service providers damaged your property please take the following steps:
  1. Take a detailed photo of the area you believe that one of Yardly’s service providers damaged.
  2. Immediately contact Yardly’s customer support team at hello@yardly.ca with a photograph and detailed description of the incident. A customer support representative will contact you shortly thereafter.
  3. Your part is done. Yardly will conduct a thorough investigation of the incident. We will keep you informed every step of the way so that we find a fair and reasonable solution.
I'm having trouble with the app, who should I contact?
Give us a call at 1‑855‑688‑8277 or shoot us an email hello@yardly.ca and we’ll be happy to help you with any difficulties you’re having with the app.

Need Something Else?

We’re ready to help:

1‑855‑688‑8277 hello@yardly.ca

Policies & Liabilities

Yardly values transparency and openness with our customers. Our Terms of Use are available here and our privacy policy is available here If you have any additional questions, please don’t hesitate to contact us and we’ll be happy to answer any questions you may have.

Yardly is currently serving the following municipalities with plans to expand to all Canadian cities soon!

Calgary Area Calgary Airdrie Chestermere Cochrane

Edmonton Area Edmonton Beaumont Fort Saskatchewan Leduc Sherwood Park Spruce Grove St. Albert Stony Plain

Winnipeg Area Winnipeg